1. Pay After Successful Removal
We do not take payment upfront. The only charge when you order is a $1 card verification hold, which is released immediately and never collected. You pay the $399 fee only after the review is actually gone from your Google profile.
Because you pay for a result you can already see, there is no unearned payment to refund. For this reason, fees for successfully removed reviews are non-refundable.
2. If a Review Is Not Removed
If we cannot get a review removed, you pay nothing for that review. No fee, no invoice, no questions.
3. Free Re-Removal If a Review Reappears
If a review we removed comes back on your profile, we will remove it again free of charge. Send us the link and we will start right away. Instead of a refund, you keep the result you paid for.
4. Billing Errors
If you were charged twice, charged the wrong amount, or charged for a review that was not removed, contact us within 30 days. We will verify and refund the incorrect amount to your original payment method, usually within 5 to 10 business days.
5. Cancelling an Order
You can cancel any time before a review is removed, at no cost. Once a removal is complete, the fee for that review is due.
6. Disputes
Please talk to us before filing a chargeback. Most questions are resolved within one business day by email or phone.
Contact Us
Questions about this page? We answer every message, usually within one business day.
- Email: team@bgrreputation.com
- Phone: +1 (201) 778-5699
- Website: bgrreputation.com