Privacy Policy

BGR Reputation ("BGR Reputation", "we", "us" or "our") provides policy-based Google review removal and reputation management services through bgrreputation.com. We are the controller of the personal information described in this policy.

Information you give us. When you place an order, run an eligibility check, create an account or contact us, we collect your name, email address, phone number, business name, the links to the reviews you want assessed, and anything you write to us.

Payment information. Card details are entered directly with our payment processor, Stripe. We never see or store your full card number. We receive a limited record such as card brand, last four digits and payment status.

Public review data. To assess eligibility we retrieve publicly available details of the review you submit, such as reviewer display name, date, rating and business profile name.

Technical information. We automatically collect basic data such as IP address, browser type, device, pages visited and referring site. See our Cookie Policy for details.

• To assess review eligibility and deliver the removal service you ordered.
• To verify your card and process payment once a removal succeeds.
• To send order updates, account messages and support replies.
• To prevent fraud, spam and abuse of our service.
• To improve our website and service quality.
• To comply with legal, tax and accounting obligations.

We may contact you about your order by email or phone. We only send marketing messages where the law allows, and you can opt out at any time.

We process your information to perform our contract with you, for our legitimate interests in running and securing our business, to meet legal obligations, and with your consent where required (for example, non-essential cookies).

We do not sell your personal information. We share it only with:

• Service providers who help us operate, such as payment processing, hosting, data retrieval, email and phone providers, under contracts that protect your data.
• Google, only to the extent needed to submit policy-based removal requests for reviews you asked us to handle.
• Authorities or advisers when required by law or to protect our rights.
• A successor business in the event of a merger or sale.

We keep order and account records for as long as your account is active and for up to seven years afterward for tax, accounting and dispute purposes. Eligibility check records are kept for up to 24 months. We delete or anonymize data when it is no longer needed.

We use encryption in transit, access controls and reputable infrastructure providers to protect your information. No system is perfectly secure, but we work hard to keep your data safe and will notify you of any breach as the law requires.

Depending on where you live, including under the UK GDPR, EU GDPR and US state laws such as the CCPA, you may have the right to access, correct, delete or export your data, object to or restrict processing, withdraw consent, and opt out of marketing. California residents may also request details of the categories of data we collect. We will not discriminate against you for using these rights.

To make a request, email team@bgrreputation.com. We respond within 30 days. You may also complain to your local data protection authority, such as the UK ICO.

Our providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Our service is intended for businesses and is not directed to anyone under 18. We do not knowingly collect children's data.

We may update this policy from time to time. The "Last updated" date shows when it last changed. Material changes will be highlighted on this page or sent to you by email.

Questions about this page? We answer every message, usually within one business day.

• Email: team@bgrreputation.com
• Phone: +1 (201) 778-5699
• Website: bgrreputation.com